Renewing and Reserving Materials

How to Renew Library Materials
Materials may be renewed any of 3 ways. You may renew items by accessing your library account online, calling the 24 hour renewal service at (706) 243-2717, or visiting the Circulation Desk at any of our nine locations.
To renew items online:
	1.	Open your Library Account
		a. My Account
	2.	This will bring up the Login Screen. Enter your:
		a. Borrower ID - Barcode number from the back of your library card
		b. PIN - Last four numbers of the contact phone number you gave when you registered
	3.	Click Login
	4.	You will see an Account Overview screen.
	5.	Click Items Out.
	6.	Check the box on the left of the title(s) you wish to renew.
	7.	Click Renew at the bottom or top of the left-hand column.
	8.	Your items are now renewed. You should notice the Due Date for that item has changed.
		Note: You may receive a notice that says "One or more of your items did not renew", which means:
		a. Your have tried to renew the item(s) too many times. The renewal limit for books, music CDs and audiobooks is 4 times. The renewal limit for DVDs and VHS videos is 1 time. You should return the item(s) to your nearest library.
		b. Another customer has requested this item. It should be returned promptly to your nearest library.
	9.	While you are still logged in on your account, you may check for Blocks (fees or overdue fines), review your list of requested materials, or search for other items to Request.
	10.	When finished, click Logout.
Please call the library at: 706-243-2669 if you experience any problems renewing library materials.

How to Request (Reserve) Library Materials
If a library item you want is checked out, you may Request (reserve) the item. When the item is returned to the library, you will be notified where it is available for pick-up and how long it will be held. You can reserve materials online or at the circulation desk at any of our nine branches. You can have up to 20 items on your reserve list.
To request items online:
	1.	Open the Library Catalog
		You should now be able to see a page that says: Welcome to the Chattahoochee Valley Regional Library Catalog
	2.	Search the catalog for the item you wish to request.
	3.	When you have the record on the screen, click the Request Item button.
	4.	This will bring up the Login Screen. Enter your:
		a. Borrower ID - Barcode number from the back of your library card
		b. PIN - Last four numbers of the contact phone number you gave when you registered
	5.	Click Login
	6.	You will see a Request Confirmation screen.
	7.	Click Request
	8.	You can now "Logout and Return" or "Return to Searching" (this option will allow you to stay logged in and ready to submit another request).
Please call the library at: 706-243-2669 if you experience any problems requesting library materials.